Shipping

⭐ Important Announcement - Australia Post Backlog Update ⭐


For delivery to addresses to NT, WA, addresses outside of your state’s Metro area, Parcel Locker, Parcel Collect, PO BOX, we highly recommend upgrading your shipping to Express Shipping.

Currently, Australia Post is experiencing a huge delay and the standard shipping could take 3-4 weeks. Express Post is one of the services that is not affected by this backlog.
This is the state with Australia Post right now and this is the one issue that we have no control of unfortunately.

We thank you for your patience and understanding

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Each piece of Love Astrid jewellery is unique and crafted especially just for you upon your order. There's high amount of orders coming in daily, so please allow 3-7 business days for your order to be dispatch.

Kindly note that upgrading to Express does not mean we can rush your order.

Each order both domestic and international ship with tracking delivery confirmation. You will receive an email with the tracking number once we dispatched your order.

LOCKDOWN UPDATE 2021
You may experience minor delivery delays due to lockdowns that happen all across Australia. There are increased government border checks for delivery drivers.

This is a friendly reminder to be patient and kind to us small/ micro businesses and to our postal workers/ delivery drivers. We thank you for your patience. 

 

DOMESTIC SHIPPING 

Standard Shipping $7.50 flat rate 
Express Shipping $11.95 flat rate

Authority to leave (ATL) has been set up as a default delivery option, if you choose regular shipping – Your items may be left unattended at the destination address unless specified. 

  • Standard Shipping takes 5-15 business days.
  • Express Post Shipping takes up to 7 business days, with WA taking up to 20 business days.

Our shipping partner, Sendle, does not ship to PO BOXes, Parcel Collect, or Parcel Locker. Please provide a residential or business address as your shipping address. Additional fees may be charged if you choose to send to PO BOX, Parcel Collect, or Parcel Locker. 

We do not offer pick-up or Click & Collect at this stage.

LOCAL DELIVERY

 We only do Local Delivery on the weekend.

This delivery method only applies to addresses with postcodes 3070-3073, 3078, 3058.
Please select Standard shipping if you live outside these areas or if you need them by certain date. Thank you.

INTERNATIONAL SHIPPING

Standard Shipping AUD15 (approx. USD10) 
Express Shipping AUD45 (approx. USD35) 

  • United State: 20 - 30 business days
  • Europe: 20 - 30 business days
  • Canada: 6-20 weeks

    Authority to leave (ATL) has been set up as a default delivery option, if you choose standard shipping – Your items may be left unattended at the destination address unless specified. 

    The delivery estimation does not include customs clearance.

    Some other areas/countries sometimes take a little longer, depending on that particular country's customs service.

    Please note that I can not guarantee the delivery time as shipping is out of my control.

  • Shipping details 

    It is the obligation of the customer to provide the correct delivery address details at the time of ordering. Should you enter the wrong address, we are not obligated to resend the order to the correct address at our expense. 

    At the time an order is dispatched, you will receive an email shipping confirmation with a tracking number and a link to the carrier’s site. Please note that the package will not be traceable for at least 24 hours.

     

    Duties and customs

    The buyer will be liable for all import duties, customs, and taxes levied by the country to which the order is being shipped.  These will be due at the point of, or after delivery. 

    We are not liable for these charges, and they can not be reimbursed or refunded by Love Astrid.

    If you are unsure of the charges and whether you will be affected, please contact your local customs office to find out more information

    We cannot mark orders as "gift", "sample", "educational" or lower the value as it is against the law.
    Love Astrid makes best efforts to follow all rules, regulations and laws for export compliance.

    If you reject the shipment due to the additional import costs, we will partially refund your order when it has been returned to us. We won’t refund the shipping costs and we will deduct all additional costs for the return shipping from the refund.