ORDERS AND SHIPPING
Q: How long will it take to process my order?
A: Orders are typically processed within 1-3 business days. You’ll receive a confirmation email with tracking information once your order has shipped.
Q: Do you offer international shipping?
A: Yes, we ship worldwide! Shipping times and costs will vary depending on your location. Import duties and taxes may apply—please check with your local customs office for more details.
Q: Can I change or cancel my order after placing it?
A: If you need to make changes or cancel your order, please contact us as soon as possible. Please note that any cancellations will incur a 3% cancellation fee to cover processing costs. Once your order has been processed or shipped, changes or cancellations may no longer be possible.
PRODUCTS AND CUSTOM REQUESTS
Q: Do you offer custom or personalised jewellery?
A: At this time, we do not offer custom or personalised designs. However, our collection features a wide range of unique and bold pieces to suit every style.
Q: Can I request a single earring if I lose one from my pair?
A: Unfortunately, we do not offer the option to purchase or recreate a single earring. All earrings are sold as pairs to maintain consistency and quality.
Q: Are your pieces hypoallergenic?
A: Yes, we use high-quality materials to ensure our jewellery is hypoallergenic and safe for sensitive skin.
RETURN AND EXCHANGES
Q: What is your return policy?
A: We accept returns for unworn, undamaged items within 14 days of delivery. Please visit our Returns Page for detailed instructions. Please note that sale items and earrings (for hygiene reasons) are non-refundable.
CARE AND MAINTENANCE
Q: How do I care for my jewellery?
A: To keep your jewellery looking its best, avoid contact with water, perfumes, and harsh chemicals. Store pieces in a dry place, preferably in the provided pouch, to prevent tarnishing.
CONTACT US
Q: I have a question that’s not listed here. How can I reach you?
A: We’d love to help! Feel free to email us at hello@loveastrid.com, and we’ll get back to you as soon as possible.